Customer Care - First PREMIER Bank (2025)

What is my routing number?

First PREMIER Bank’s routing number is 091408598

Where can I find my account number?

Login into your online banking account, select the tile that shows the last 4 digits of your account number and select the Details & Settings tab.

How can I quickly check my account balance?

Simply login to Online or Mobile Banking (note: enrollment and/or download may be required for initial use). You can also call Bank-by-Phone at 800-315-6350 and follow the prompts to enter your account information to check your balance. You can also call 800-501-6535 to speak to Customer Care.

What should I do if my debit card is lost or stolen?

You cantemporarilysuspend and then reactivate orpermanentlydeactivate your active First PREMIER Bank Debit Mastercard® within the Online Banking system or Mobile Banking app. Go to the Menu, choose "Services" and click on "Card Services." You can also call our Customer Care Center 800-501-6535. To report your card lost or stolen after normal business hours, please call 888-297-3416.

Can I update my address online?

You have several options to update your address. You can send a request in your online banking by going to menu. Select services and then address change. Otherwise, you can stop at your local branch or call Customer Care at 800-501-6535 to update your address.

What is the daily limit on my debit card?

For ATM withdrawal, the daily limit is $509.00.

Point of Sale (in-store or online checkout), the daily limit is $3,000.00.

How can I quickly transfer funds between checking and savings accounts?

You can transfer funds between your First PREMIER Bank accounts by either logging into Online Banking or Mobile Banking and choosing the "Funds Transfer" option under the "Transactions" menu. You can also call Bank-by-Phone at 800-315-6350 or you can call 800-501-6535 to speak to Customer Care.

Can I add someone to my account online, or do I have to come in person?

If you have an existing account, you will need to come to a First PREMIER Bank branch to add a person. If you are starting a new account, you can apply with joint ownership at www.firstpremier.com.

What's the fastest way to make a loan payment or get my loan payoff balance?

You can make a loan payment by logging into Online or Mobile Banking (note: enrollment and/or download may be required for initial use) and transferring payment from a First PREMIER account to your loan. You can also call Customer Care at 800-501-6535 during normal business hours. Paying off your loan is as simple as issuing a payment equivalent to the loan payoff amount. To ensure your final payment amount is accurate, please contact Customer Care during normal business hours for an accurate loan payoff amount.

How do I send a wire to pay off my loan?

To initiate a wire to pay off your loan, you need to contact your financial institution. Be sure to have your loan account number and First PREMIER's routing number, which is 091408598. Once we receive it, we will apply it to your loan. You will not receive an incoming wire fee from First PREMIER Bank. Check with your financial institution for any fees associated with an outgoing wire payment.

Can I open a checking or savings account online?

Yes, you can open an account in about four minutes. Click this link to start your application. You can also open an account within your online banking if you have an established online banking login by looking under the menu and selecting open account.

Can I apply for a loan online?

Yes, you can start your online loan application by clicking here. You can also apply within your online banking if you have an established online banking login by looking under the menu and selecting Apply for a Loan.

What are the hours for the Customer Care Center?

Our Customer Care Team is available 7:30 a.m. to 6 p.m. (CST) Monday - Friday and 9 a.m. to noon (CST) on Saturday.

Where can I locate the nearest branch?

You can find all of our locations and hours of operation here on our website.

What are the hours of the lobby and the drive up?

The hours of operation at each location vary. You can find the most up-to-date hours on the locations page of our website.

What holidays is First PREMIER Bank closed?

First PREMIER Bank is closed on New Year's Day, Memorial Day, Independence Day (4th of July), Labor Day, Thanksgiving and Christmas Day.

Where can I find an ATM that would be free of charge?

To find a surcharge-free ATM in the MoneyPass network, go to a web browser and enter www.moneypass.com. Then, enter your city, state or zip code to find the closest MoneyPass ATM.

What does it mean if I have a hold put on my check?

When a hold is placed on a check you deposit, the funds will not be available for withdrawal or use until the date indicated by the notice received. Funds may be delayed for several reasons, including your account being considered new or if your account has been overdrawn too many times in the past six months. Funds may be delayed if there is reasonable cause to doubt collectability or if the check has been redeposited after being returned unpaid.

How do I dispute a charge?

You can dispute a charge by calling Customer Care at 800-501-6535 or by visiting a First PREMIER Bank branch and speaking to a banker.

Customer Care - First PREMIER Bank (2025)

FAQs

Customer Care - First PREMIER Bank? ›

You can also call 800-501-6535 to speak to Customer Care.

What is the highest credit limit for a First Premier credit card? ›

Your credit limit starts at $200, and you will have the opportunity after the account is opened to build your credit limit up to $5,000 by adding funds to your security deposit.

How do I contact Premier credit card customer service? ›

Our award-winning staff is here to help at 1-800-987-5521. Available 7 am-9 pm Mon-Fri; 8 am-4:30 pm Sat. All times CT. Follow us on Facebook and Instagram to get the latest updates and valuable credit management tips.

How do I reset my First Premier login? ›

If you forget your password, enter your Login ID and click login from the homepage. You will be taken to another page where you can click on the "Forgot your password?" link.

How often does First Premier increase credit limits? ›

You can get a credit limit increase as soon as your First PREMIER Bank Mastercard account has been open for 13 months. After that, the issuer will review your account periodically and offer credit limit increases every few months, based on responsible use of your credit card.

What is the minimum credit score for Premier card? ›

You need a 500 FICO score or higher to be eligible for the Premier Bankcard Mastercard. If your score is lower, you might have a higher chance of acceptance with a secured card. You need a 500 FICO score or higher to be eligible for the Premier Bankcard Mastercard.

Can I have 2 Premier credit cards? ›

Yes, you can have more than one First Premier credit card provided that you meet the issuer's eligibility requirements and get approved.

How do I talk to a First PREMIER Bank agent? ›

Simply login to Online or Mobile Banking (note: enrollment and/or download may be required for initial use). You can also call Bank-by-Phone at 800-315-6350 and follow the prompts to enter your account information to check your balance. You can also call 800-501-6535 to speak to Customer Care.

How do I contact Premier support? ›

Premier Support
  1. Solution Center. Contact the Premier Solution Center for all Premier-related questions. Monday – Friday, 8 a.m. – 8 p.m. EST. ...
  2. Speakers Bureau. 202.879.4105. Public_Relations@premierinc.com.
  3. Investor Relations. Director, Investor Relations. 704.816.5644. ...
  4. Public Relations. 212.901.1356.

Why is my Premier card declined? ›

WalletHub, Financial Company

Reaching your credit limit is the most common, or you may have made an unusual purchase, which First Premier flagged as fraudulent use. It could also simply get declined because the card is expired.

Can I withdraw cash from my Premier credit card? ›

Accessing Your Credit Line: You can use the Card and your Credit Account to make Purchases and obtain Cash Advances. Upon your request, you may be assigned a Personal Identification Number (PIN). If a PIN is assigned to you, you can obtain a Cash Advance at any authorized ATM by using the Card and PIN.

Can I use my First Premier credit card without the card? ›

You can use your First PREMIER Bank Debit Mastercard with Apple Pay, Google Pay, and Samsung Pay. What is Mobile Wallet? A Mobile Wallet is digital form of your First PREMIER Bank debit card information on your mobile device. You can pay for purchases without using your physical plastic debit card.

Is Premier a good credit card? ›

WalletHub's Take: The First PREMIER credit card is an expensive unsecured card for people with poor credit. You should avoid the First PREMIER Mastercard if you don't have bad credit and you don't need to borrow a small amount of money for emergency expenses.

Does First Premier give second chances? ›

We're proud to have millions of cardholders nationwide - good people who may have had less-than-perfect credit and need someone on their side. As the nation's 14th largest issuer of Mastercard® credit cards, we prioritize second chances and help customers get back on the road to a better financial future.

What is First Premier Bank highest credit limit? ›

First Premier's highest credit limit is $5,000, available with the First PREMIER® Bank Secured Credit Card. It is important to note that the credit limit for the card is equal to your security deposit, and the minimum deposit to open the account is $200.

Do you have to pay $95 for First Premier credit card? ›

Yes, you do have to pay the program fee for First Premier Bank credit cards if you are applying for an unsecured card. The program fee on First Premier Bank unsecured credit cards is a one-time fee of $55 - $95, assessed after approval. The exact amount you will have to pay depends on your creditworthiness.

How hard is it to get a First Premier credit card? ›

It is not very hard to get a First PREMIER Bank credit card because First PREMIER Bank offers cards for people with bad credit or better. After completing the online application, you might get approved in as little as 60 seconds if your application will not require further review.

What is the maximum credit card limit you can get? ›

The highest credit card limit you can get is over $100,000 according to reports from credit card holders. But like most credit cards in general, even the highest-limit credit cards will only list minimum spending limits in their terms.

What is the credit limit on Citi Premier? ›

Everyone who gets approved for Citi Strata Premier℠ Card is guaranteed a credit limit of at least $2,000, and the most creditworthy applicants could get much higher limits. The higher an applicant's credit score and income are, the higher the starting credit limit is likely to be.

What is the average credit limit for a first credit card? ›

A good credit limit for a first credit card is around $500 to $1,000. If you have limited credit history, banks will typically set your limit somewhere below $500, though you can get a higher limit if you have a lot of income or you put down a large refundable deposit on a secured credit card.

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